technological "letdowns"

Before this first trip to States, I have been reading and getting information from different sources that this land is really a land of high tech, where things like internet and modern facilities are reliable and easily-accessible. However, it is after a whole week here that my computer connection to the Internet is eventually figured out. To get this done, I have, for several times brought my computer to the Commons where the connection problems are supposed to be fixed up. But for me, every visit there was depressing, though people there were really friendly and patient, technical problems kept turing up and terms like Jack or modules were blocking my mind. We have lectures focused on applying technology in language teaching and get assignments to be done on the Net, yet the failure to get connected made all these a hot patato. I got so frustrated as to feel unable to pitch in this world of tech. Thank Godness, the letdown was all over yesterday when a senior at Commons came to my dorm and got it all settled. Hopefully, I can gain the confidence to pick up what I have missed.